Frequently Asked Questions

Browse our tours, pick a departure date, enter passenger details, and submit your booking request. We'll confirm within 24 hours and send you a payment link. Your booking is confirmed once payment is received.

We accept all major credit and debit cards (Visa, Mastercard, American Express), UPI, net banking, and digital wallets via our secure payment partners Stripe and Razorpay. All transactions are encrypted and PCI-compliant.

Yes, you can cancel through your customer dashboard. Refunds follow our tiered policy: 100% refund if cancelled 30+ days before departure, 50% if 15-29 days, no refund within 15 days. See our Refund Policy for full details.

Yes! Every tour operator on our platform is vetted, licensed, and insured. They must provide valid IATA/IATO/TAAI certifications and pass our quality checks before being listed. Look for the "Verified Agent" badge on operator profiles.

We strongly recommend purchasing comprehensive travel insurance covering trip cancellation, medical emergencies, lost baggage, and natural disasters. While not mandatory, it protects you from unexpected expenses and is required for most international tours.

Yes, you need a valid passport with at least 6 months validity from your travel date for all international tours. Some destinations also require visas — we can help you understand visa requirements for your chosen destination.

For peak season tours (December, summer holidays, festivals), we recommend booking 2-3 months in advance. For off-season or last-minute deals, you can book as little as 7 days before departure if seats are available.

If your flight is delayed and you miss the tour start, contact your tour operator immediately using the number on your voucher. They will try to arrange catch-up arrangements where possible. Refunds for missed tours due to flight delays are not generally provided — this is why we recommend travel insurance.

Absolutely! Many of our verified agents offer custom tour creation. Use the Contact Us form to share your dates, group size, destinations, and budget — we'll connect you with the right operator.

Yes — for groups of 10+ travelers, we offer special pricing. Please contact us with your group details and we'll get back with a custom quote within 24 hours.